Tag: marketing

Call Centre Opportunities

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The main challenge for call-center (call center, call-center) is considered high quality processing of incoming calls. Quality treatment is not only receiving and processing all incoming calls, and especially in the economic crisis, it is necessary also be able to save on processing. Well, for example, the client should learn the news of the company or its address. In such cases, use of interactive voice response (answering machine, IVR). Answering machine (IVR) allows accept and process half of the calls without the call-center operators.

Much reduces the percentage of lost calls in the intelligent routing the call center. Analysis of the information in the initial stage of processing to redirect the call and connect the client with the appropriate specialist. This will save time waiting for the client and by eliminating many switching, enhance the positive effects of service call center. Obtaining complete information about the customer from the database along with a call to the screen call-center operator will reduce processing time and the call allow the operator to handle more calls. For example, the operator receives a number calling a person at the same time with the company name, the name of the head, name, contact name, scope and history of the settlement of these accounts.

In the case when all operators are busy call center, a large interactive effect will inform callers about the waiting time in queue. According to statistics, customers expect twice as long, if they get this information. In the absence of time, you can leave a message on answering machine with the opposite number to contact the call-center operators with a customer. Ability to communicate with the call-center operators, not only through phone. Communication customer via e-mail, a form of support on the web site of the company or ICQ client for cheaper long-distance (international) call. Such methods of communication with the operators of the call center will handle more requests without diverting and without waiting for a response call-center operator. Less important work to increase the number of calls handled is to optimize and monitor the operation of the call center: Detailed statistics allow managers and call-center supervisors to monitor illegal activities call-center operators in the mode of on-line. The presence of slices of statistics of call center for specific time intervals allows the complex to analyze and predict the quality of customer service and call center load. Knowing these parameters may make some adjustments to the call-center to increase the number of calls handled at a lower cost. Ability to record call call-center operator makes it easier to resolve conflict, and the possibility of a permanent record of conversations and screen operators – to identify and prevent further instances of poor service. With detailed statistics for each call-center operator can decide issues related to the account of working hours and corresponding adjustment of monetary payments to operators. Competent organization of working places of the call center and to minimize the routine operations performed by increasing their job satisfaction, increases the number of serviced calls and the company's revenues.

Great Reception

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News from ODS – Office data service GmbH in mid-August had invited Berlin ODS – Office data service GmbH in the context of its anniversary to the day of the open door. Many visitors came and convinced themselves on the spot by the full-service-dialog marketing professional from the Oberbaum-city in Berlin. The red carpet was rolled out to the open day at the ODS GmbH and that not only literally spoken, but also for all visitors and guests from far away visible. A colourful bustle prevailed on the courtyard of the company, which is in the so-called Oberbaum-city\”(old Narva/OSRAM site) is located in the District of Friedrichshain/Kreuzberg, Berlin and has specialized in the performance areas of direct marketing, digital printing and postal service. In addition to all sorts of delicacies from the grill, which was highly personally served by the two directors Stefan Schroter and Mirko Oelschlagel, visitors expected numerous tours through the latest digital Xerox printing machines equipped production halls.

Onsite, visitors could live and just in time\”watch how the orders through the different production steps go to shipping. Because even on the day of the open door the existing customer orders is usually timely appointment matters had to be processed naturally. As a small gift, the visitors mustard specialties from the Spreewald received CEO Stefan Schroter, home of the ODS. The open day was also connected with our 14 anniversary and because we wanted to let our employees also participate. Therefore, we have largely reduced the workload on this day and optimized, so that everyone had the opportunity to celebrate with us at least temporarily. Due to the very large captioned, we did so not necessarily expect a majority of our employees was involved anyway in the care of the visitors and guests\”, Stefan Schroter is announced. For us, the event as a success is to evaluate, because we not only a beautiful Had fixed, but could make even the one or the other promising new business contacts.

Optimize Your Site With A Low Budget

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Whether your budget is high or low, the first two tips that every person in the world of online business should know are: 1) Start with a small market niche. Evita to cover the whole market. Focus on a specific group of prospects. This optimizes your website and run the various internet marketing strategies by focusing exclusively on this group of people. For example: If you want to sell natural products, focus first on a single product. Category: Natural Product Concept: Nutrition (Other items may include: Beauty, Personal Care, etc.) Keyword: Losing Weight, Slimming 2) Be creative.

If everyone offers the same as you, it will be difficult to click on your website or are interested in you because your site is more of the same they just saw. But if you know stand out from the competition being creative, attention and visits will go with you. For example: If your competitor’s website offers only written text with images, you can put out a video. “You can see that has nothing to do with a low budget or high, with being an entrepreneur or a multinational. The rules on the internet are all equal. And this is just one reason of why we must seize this opportunity TODAY to internet gives us to fully exploit, develop and bring to light this aspect of entrepreneurial job in all of us.

Multi Channel Marketing

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“Keep On Running to be the best in online and PrePress” with Pete York and OnlineMediNet live drum show with rock legend Meyle + Muller and w & co MediServices on the mail order Congress Pforzheim/Munich, August 2009 “keep on running”, the well-known hit of the Spencer Davis group, is in Hall 3, stand 303, the sound on the year’s mail order Congress in Wiesbaden on. Pete York, world-renowned drummer in the band, presents the title in several live drum shows on 30 September and 1 October at the partner level of Meyle + Muller and w & co MediServices. The exhibitors offer its visitors not only a special programme, for it is song fair slogan and philosophy at the same time. Where is the classical catalog in the age of the Internet and new media headed? Experts on Europe’s leading industry gathering for shipping trade, dialogue marketing and E-commerce by September 30 discuss this central question until October 1st, in the Rhein-Main-Hallen in Wiesbaden, Germany. There are also w & co MediServices and Meyle + Muller, two of the leading media service providers Germany and reliable partner of publishers, shippers and industry. Holistic solutions present w & co MediServices and Meyle + Muller based on various best practice examples on the mail order Congress together at booth 303 in Hall 3 holistic OnlineMediNet always in the Center: OnlineMediNet, the fully integrated system for fast, efficient and cost effective multi channel marketing. The software controls centrally all marketing activities of a company for the distribution channels for print, online, stationary and mobile.

Users can compose as needed the right solutions in the modular building block principle. Interested in a personal presentation to OnlineMediNet can contact directly with Wenke Hornung of Meyle + Muller) and Katja bosses by w & co MediServices) in conjunction. High-tech with heart and feel the innovation! Passion and commitment to their customers features the work of two Mediendienstleister w & co MediServices and Meyle + Muller. As a special highlight for the visitors, they could commit the Pete York percussion legend. The former member of the Spencer Davis group became known in the 1960s plays twice a day the most successful hits like “keep on running”, “I m a man” or “Gimme some Lovin'” with followed by autograph session. The dates are: Wednesday, Sept. 30, and Thursday, 1, each to 13:30 and 17:30. Press contacts: Katja bosses w & co MediServices GmbH & Co KG Fritz-Schaffer-Strasse 2 81737 Munich Tel + 49 (89) 67 80 02years fax + 49 (89) 67 80 03-70 E-mail: Internet: Walker Hornung Meyle + Muller GmbH + Co.KG Maximilianstrasse 104 75172 Pforzheim Tel + 49 (7231) 941-127-fax + 49 (7231) 941-299 E-Mail: Internet: company portrait Meyle + Muller is with his strong online? and efficient print?Precursors?Solutions partner of the shipping trade.

Under the motto we want that our customers not only engage are satisfied, but delighted”about 180 highly qualified employees for customers of shipping Commerce, trade and industry and publishing in the areas of business online?Services, IT?Services, PreMedia, CGI and creative?Services. w & co MediServices is 55 years for “High-tech heart” when it comes to future-oriented services for the shipping trade. Sophisticated media production, creative products and innovative solutions for effective multi channel marketing. As a specialized partner for the shipping trade, w & co offers individual full service from a single source for print, online, stationary and mobile marketing.